Just a Thought...
A FEW WORDS I HAD FLYING AROUND
Blog » Category: Client care
Category: Client care
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Can I help you? (too much?)
December 14 2015
Is it possible to over deliver? We complain about poor levels of customer service all day long. But what about when people become over zealous in their aim to please – to the point of irritating?
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donotreply@emailaddress
December 14 2015
If I was Marketing Minister of the World I would outlaw any email addresses that start with sales@, enquiries@ or info@. If you need to have a generic email address, give it some proper consideration and make it (at least) seem as though it is actually going to a human.
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Special offer? Is it really?
December 14 2015
I bought an Epson printer last month. £60 with £30 cashback. Oh and another £30 cashback when I bought £30 worth of ink. What a great deal – £90 worth of goods from Currys for £30 all told. Step forward happy consumer. Whoa, not so fast…